第二十四条 经营者不得以格式合同、通知、声明、店堂告示等方式作出对消费者不公平、不合理的规定，或者减轻、免除其损害消费者合法权益应当承担的民事责任。

Article 24 A business operator shall not be permitted to set unreasonable or unfair terms for consumers or alleviate or release itself from civil liability for harming the legal rights and interests of consumers by means of standard contracts, circulars, announcements, shop notices, etc.

　　格式合同、通知、声明、店堂告示等含有前款所列内容的，其内容无效。

Where standard contracts, circulars, announcements, shop notices, etc, contain contents as listed in the preceding paragraph, the contents of such standard contracts, circulars, announcements and shop notices, etc, shall be invalid.

　　第二十五条 经营者不得对消费者进行侮辱、诽谤，不得搜查消费者的身体及其携带的物品，不得侵犯消费者的人身自由。

Article 25 A business operator shall not insult or slander consumers. A business operator may not search the body of a consumer or articles carried by a consumer and shall not infringe upon the personal freedom of a consumer.

第四章 国家对消费者合法权益的保护

CHAPTER IV STATE PROTECTION OF THE LEGAL RIGHTS AND INTERESTS OF CONSUMERS

　　第二十六条 国家制定有关消费者权益的法律、法规和政策时，应当听取消费者的意见和要求。

Article 26 The State must, when formulating laws, statutory regulations and policies concerning the rights and interests of consumers, listen to and take into account the views and requirements of consumers.

　　第二十七条 各级人民政府应当加强领导，组织、协调、督促有关行政部门做好保护消费者合法权益的工作。

Article 27 People's Governments at all levels shall strengthen their leadership in organization, coordination and supervision of the work of the relevant administrative departments for the protection of the legal rights and interests of consumers.

　　各级人民政府应当加强监督，预防危害消费者人身、财产安全行为的发生，及时制止危害消费者人身、财产安全的行为。

People's Governments at all levels shall improve supervision in order to prevent acts harmful to the safety of the person or property of consumers and to promptly stop acts which are harmful to the safety of the person and property of consumers.

　　第二十八条 各级人民政府工商行政管理部门和其他有关行政部门应当依照法律、法规的规定，在各自的职责范围内，采取措施，保护消费者的合法权益。

Article 28 The administrations for industry and commerce and other relevant administrative departments of the People's Governments at all levels must adopt measures, in accordance with laws and statutory regulations and within their respective powers and functions, to protect the legal rights and interests of consumers.

　　有关行政部门应当听取消费者及其社会团体对经营者交易行为、商品和服务质量问题的意见，及时调查处理。

The relevant administrative departments must listen to the views of consumers and their social organizations on issues concerning transactions, quality of commodities and services of business operators, and investigate and handle such issues in a timely manner.

　　第二十九条 有关国家机关应当依照法律、法规的规定，惩处经营者在提供商品和服务中侵害消费者合法权益的违法犯罪行为。

Article 29 The relevant State authorities shall penalize, in accordance with laws and statutory regulations, business operators for illegal and criminal acts that infringe upon the legal rights and interests of consumers during the provision of commodities and services.

　　第三十条 人民法院应当采取措施，方便消费者提起诉讼。对符合《中华人民共和国民事诉讼法》起诉条件的消费者权益争议，必须受理，及时审理。

Article 30 The People's Courts shall adopt measures to facilitate the institution of legal proceedings by consumers. Disputes over the rights and interests of consumers that meet the conditions for instituting an action under the Code of Civil Procedure of the People's Republic of China must be accepted and promptly heard.

　　第三十一条 消费者协会和其他消费者组织是依法成立的对商品和服务进行社会监督的保护消费者合法权益的社会团体。

Article 31 Consumer associations and other consumer organizations shall be social organizations that are established in accordance with the laws that carry out social supervision of commodities and services and protect the legal rights and interests of consumers.

　　第三十二条 消费者协会履行下列职能：

Article 32 A consumer association shall exercise the following duties and functions:

　　(一)向消费者提供消费信息和咨询服务；

(1) provide information and advice services for consumers;

　　(二)参与有关行政部门对商品和服务的监督、检查；

(2) participate in the supervision and inspection of commodities and services by the relevant administrative departments;

　　(三)就有关消费者合法权益的问题，向有关行政部门反映、查询，提出建议；

(3) report to, inquire of or make suggestions to relevant administrative departments on issues concerning the legal rights and interests of consumers;

　　(四)受理消费者的投诉，并对投诉事项进行调查、调解；

(4) accept complaints by consumers and conduct investigation into and mediation of such complaints;

　　(五)投诉事项涉及商品和服务质量问题的，可以提请鉴定部门鉴定，鉴定部门应当告知鉴定结论；

(5) where a complaint involves issues concerning the quality of commodities and services, it may require an appraisal department to appraise the quality. Such appraisal department shall advise the appraisal findings;

　　(六)就损害消费者合法权益的行为，支持受损害的消费者提起诉讼；

(6) assist aggrieved consumers in instituting legal proceedings against acts which harm the legal rights and interests of consumers; and

　　(七)对损害消费者合法权益的行为，通过大众传播媒介予以揭露、批评。

(7) reveal and criticise acts harmful to the legal rights and interests of consumers through the mass media.

　　各级人民政府对消费者协会履行职能应当予以支持。

People's Governments at all levels shall support the consumer associations in the implementation of their duties and functions.

　　第三十三条 消费者组织不得从事商品经营和营利性服务，不得以牟利为目的向社会推荐商品和服务。

Article 33 Consumer organizations shall not be permitted to engage in co

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