A consumer shall strive to master all of the necessary information and the ability to use a commodity or service, shall use commodities properly and shall increase awareness of self protection.

　　第十四条 消费者在购买、使用商品和接受服务时，享有其人格尊严、民族风俗习惯得到尊重的权利。

Article 14 A consumer shall, when purchasing or using a commodity or receiving a service, have the right to have human dignity, national customs and traditions respected.

　　第十五条 消费者享有对商品和服务以及保护消费者权益工作进行监督的权利。

Article 15 A consumer shall have the right to supervise the protection of consumers' rights and interests in work related to commodities and services.

　　消费者有权检举、控告侵害消费者权益的行为和国家机关及其工作人员在保护消费者权益工作中的违法失职行为，有权对保护消费者权益工作提出批评、建议。

A consumer shall have the right to report or complain of acts infringing upon the rights and interests of consumers, and unlawful or derelict acts of State authorities and personnel in the course of protecting the rights and interests of consumers. A consumer shall have the right to criticise and make suggestions for the protection of the rights and interests of consumers.

第三章 经营者的义务

CHAPTER III OBLIGATIONS OF BUSINESS OPERATORS

　　第十六条 经营者向消费者提供商品或者服务，应当依照《中华人民共和国产品质量法》和其他有关法律、法规的规定履行义务。

Article 16 A business operator providing a commodity or service to a consumer shall perform obligations in accordance with the Product Quality Law of the People's Republic of China and other relevant laws and regulations.

　　经营者和消费者有约定的，应当按照约定履行义务，但双方的约定不得违背法律、法规的规定。

Where an agreement exists between a consumer and a business operator, obligations shall be carried out in accordance with that agreement. An agreement between the parties concerned shall not, however, be in contravention of laws and regulations.

　　第十七条 经营者应当听取消费者对其提供的商品或者服务的意见，接受消费者的监督。

Article 17 A business operator shall listen to and take account of suggestions regarding commodities and services provided by it and shall be subject to supervision by consumers.

　　第十八条 经营者应当保证其提供的商品或者服务符合保障人身、财产安全的要求。对可能危及人身、财产安全的商品和服务，应当向消费者作出真实的说明和明确的警示，并说明和标明正确使用商品或者接受服务的方法以及防止危害发生的方法。

Article 18 A business operator shall ensure that commodities and services provided by it meet with the requirement for the safeguard of the person and property of the consumer. Where a commodity or a service may jeopardise safety of person or property of the consumer, it shall make a true statement and clear warning explaining and indicating correct methods for the use of such a commodity or receipt of such a service and preventative measures against such an occurrence.

　　经营者发现其提供的商品或者服务存在严重缺陷，即使正确使用商品或者接受服务仍然可能对人身、财产安全造成危害的，应当立即向有关行政部门报告和告知消费者，并采取防止危害发生的措施。

A business operator which finds a commodity or a service provided by it to have a serious defect which may cause harm to the safety of person or property of the consumer, even where such a commodity or a service is used correctly, must immediately make a report to the relevant authorities, inform consumers and adopt preventative measures against such occurrence.

　　第十九条 经营者应当向消费者提供有关商品或者服务的真实信息，不得作引人误解的虚假宣传。

Article 19 A business operator shall provide consumers with true information concerning commodities and shall not conduct false advertising.

　　经营者对消费者就其提供的商品或者服务的质量和使用方法等问题提出的询问，应当作出真实、明确的答复。

A business operator shall provide true and clear answers to questions raised by consumers concerning the quality and use of commodities or services provided by it, and other related issues.

　　商店提供商品应当明码标价。

Retailers shall clearly mark prices on the commodities provided by them.

　　第二十条 经营者应当标明其真实名称和标记。

Article 20 A business operator shall clearly indicate its true name and trade.

　　租赁他人柜台或者场地的经营者，应当标明其真实名称和标记。

A business operator leasing counters or venues shall clearly indicate its true name and trade.

　　第二十一条 经营者提供商品或者服务，应当按照国家有关规定或者商业惯例向消费者出具购货凭证或者服务单据;消费者索要购货凭证或者服务单据的，经营者必须出具。

Article 21 A business operator providing commodities or services shall issue a purchase or service voucher to consumers in accordance with relevant State regulations or commercial practices. A business operator must issue a purchase or service voucher where requested to do so by a consumer.

　　第二十二条 经营者应当保证在正常使用商品或者接受服务的情况下其提供的商品或者服务应当具有的质量、性能、用途和有效期限；但消费者在购买该商品或者接受该服务前已经知道其存在理疵的除外。

Article 22 A business operator shall ensure that the commodities or services which it provides possess the quality, functions, usages and dates of expiry that they should have during the normal use of such commodities or receipt of such services, except where a consumer is already aware of the existence of defects before purchasing such commodities or receiving such services.

　　经营者以广告、产品说明、实物样品或者其他方式表明商品或者服务的质量状况的，应当保证其提供的商品或者服务的实际质量与表明的质量状况相符。

A business operator indicating the quality condition of a commodity or a service by way of advertisement, product description, physical example or other means must ensure that the actual quality of the commodity or service provided by it is consistent with the indicated quality condition.

　　第二十三条 经营者提供商品或者服务，按照国家规定或者与消费者的约定，承担包修、包换、包退或者其他责任的，应当按照国家规定或者约定履行，不得故意拖延或者无理拒绝。

Article 23 A business operator which bears responsibility for gu

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