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面试经典Lesson 44． About the Job of Head of Claim Department
作者：soosun 文章来源：本站原创 点击数： 更新时间：2006-6-23
Lesson 44． About the Job of Head of Claim Department 关于索赔部门主管职务
809 Did you work in a similar position before？
810． Yes．I have been with ABC Insurance Company for four years ,and before that ,I worked with the pacific surveyor company as claim officer.
811，Could you tell me the usual procedures to handle such case?
812 Yes， on the shipper's side ,when the cargos arrived ,all relevant documents will be forwarded to the consignee .Among other things，this party has to check carefully content of the packing list and weight list .When cargos is found to be damaged of shortlanded，this party has to call for a joint survey by representatives of the shipping company and the Insurance agent. Based on the survey report，they will lodge a claim for compensation .
813 If you act as our representative what would you do to safeguard our interest?
814、 I think， first of all， I will ask the consignee to produce survey report on loading , if they can't produce that I suggest them to refer the case to their shipper Meanwhile，bad weather could be a good excuse to refuse the responsibility.
815 Are yon able to operate the telex？
816， Yes，I used to dispatch telex to shipper and the consignee to inform them change of our schedule and other information.．
817． Now tell me if you have a good command of both written and spoken English.
818． When I was at college, I passed Band Six of College English Test .All the foreign business men I've dealt with say my English is quite good .
819． If you are selected in this position, you must Prepare to travel overseas frequently
820．No problem ,I love It．Thank you for granting me the interview.
(I = Interviewer 主试人 A= Applicant 申请人)
A: Good afternoon, Sir.
I: Gook afternoon. Sit down, please.
A: Thank you.
I: You are Mr. Dongfang Cheng? I am Henry Hudson.
A: Yes. Nice to meet you, Mr. Hudson.
I: To start with, tell me about your education, please.
A: All right. I graduated from Shanghai College of Foreign Trade six years ago. I majored in international trade.
I: Very well .did you work in a similar position before?
A: Yes. I have been with ABC Insurance Company for four years.
I: Could you tell me the usual procedures to handle such case?
A: Yes, on the shipper's side, when the cargos arrived, all relevant documents wil1 be forwarded to the consignee. Among other things, this party had to check carefully content of the packing list and the weight list. When cargos is found to be damaged or shortlanded, this Party has to call for a joint survey by representatives of the shipping company and the insurance agent .Based on the survey report ,they will lodge a claim for compensation.
I: Very good. Now if you act as our representative what would you do to safeguard our interest?
A: I think, first of all, I will ask the consignee to produce survey report on loading, if they can't produce that I suggest them to refer the case to their shipper. Meanwhile ,bad weather could be a good excuse to refuse the responsibility
I: Are you able to operate the telex?
A: Yes, I used to dispatch telex to shipper and their consignee to inform them change of our schedule and other information.
I: Have you travelled a lot in your work?
A: Yes. I have travelled dozens of times abroad. I have been to countries as Thailand, Singapore, Japan, Indonesia, Burma, the Netherands , Deamark, Italy, Germany and England.
I: Now tell me if you have a good command of both written and spoken English.
A: When I was at college, I passed Band six of College English Test. All the foreign business men I have dealt with say my English is quite good .
I: May I ask why you want to change jobs?
A: Because I wish to get a more challenging opportunity at your company.
I: Why are you interested in this company?
A: A friend of mine works here, and he told me about your Company, so I became interested. l think working in this company would provide me with a good opportunity to use my knowledge.
I: What do you know about this company?
A: This company is one of the biggest shipping companies in the world. There are a lot of branches in all parts of the world. with the head office in the USA, Shanghai Office was established four yeas ago.
I: Good. By the way, would you describe yourself as extroverted or more introverted?
A: I think I am quite outgoing. I like cooperation with others ,and getting the job done by working together.
I: Do you have any hobby?
A: Yes, I like sports and music.
I: So far, so good. I think you'd 1ike to know about the remuneration. The starting salary for the head of Claim Department in this company is RMB 5,O00 Yuan per month ,and raise are given after six months according to your ability. We provide fringe benefits such as annual bonus, three-week paid vacation a year, and health insurance. Are these satisfactory?
A: Yes, these are quite satisfactory.
I: Do you have any questions about the job?
A: I was told that some of your Chinese employees are sent to the United States to attend the training program provided by the head office. I'd like to know how you choose employees to attend the program.
I: Almost all Chinese employees are eligible to attend the training course, but as the number of trainees at one time is limited .we select them on their merits.
A: One more question, are there any chances for Chinese employees to be transferred to the head office or other branch offices around the world?
I: Certainly. There would be good chances for you to work overseas, I think, if you are really a capable man. How about the job? Are you really interested?
A: Sure. I'll do my utmost if I am employed by this company.
I: It has been pleasant talking with you, Mr. Cheng. We'll notify you of our final decision within one week.
A: Thank you, Mr. Hudson, for your interview with me. I hope to see you again.
1． You are Mr.Dongfang Cheng？
2、 I have been to countries as Thailand ，Singapore，Japan，Indonesia，Burma，the Netherlands，Denmark ，Italy，Germany and England。
3． This company is one of the biggest shipping companies in the world. There are a lot of branches in all parts of the world ，with the head office in the USA。
4. So far，so good
5． We provide fringe benefits such as annual bonus ,three-week paid vacation a year , and health Insurance，
6. almost all Chinese employees are eligible to attend the training course, but as the number of trainees at one time is limited ,we select them on their merits.
7. One more question,...
Words and Expressions
the Packing list 装箱单
the weight list 重量单
insurance agent 保险代理人
survey v．n 检查，调查
survey report 验货报告书
telex n 电传挂号
the head office 总部，总公司
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